Managing a towing company can be a difficult task if the right strategies are not applied. Towing companies especially those that have more than two employees will require an app for the proper management of towing operations as well as ensuring that towing vehicles and other properties are not misused by those that have been given responsibility for them. Below is a list of some of the most popular towing software that can be used by a towing company:
Towbook Management Software:
This software is most ideal for towing companies that deals with consent towing, private property towing, incident management tows, and roadside assistance. This software can either be cloud-based which will be used by a towing company to dispatch tow vehicles, impounds, sending out invoices and other services as long as there is an internet connection. The mobile version will be used to receive calls through the app from popular motor clubs, make calls to the tow drivers and also in the generation of billing statements.
The app developer will also offer a 24/7 phone support without any additional charges. There is a free trial period when you get the app and afterward, you will be paying $49 per month.
Below are some of the main features of a Towbook Management Software Features:
- Billing and invoicing
- Client management
- Management of commission
- Fleet management
- Lot management
- Fuel management
The Service Program
This software is not just ideal for towing companies but for any person that wants to maintain an open communication with the people he is working with. It can work as a cloud app and a mobile app with charges ranging from $49 every month.
The Service Program Software will help a towing company in dispatch, routing of tow vehicles, tracking of work order, maintenance of schedules, making calls to customers, tracking towing equipment, GPS, offering mobile solutions, and a customer service portal as well.
The software can easily be upgraded when a new feature is introduced to ensure that the towing company will stay on top of the game.
The cost of using this software has not been provided but it contains some very useful features to help in the management of a towing company.
A company that has this software will be able to enjoy automated pricing as well as lien management, tracking of drivers, ticket management, and also the provision of a detailed managerial report.
This software can be deployed through Cloud or via mobile and will be charged $49 every month. There is a free trial version that a customer can use to test its effectiveness before paying the monthly fee.
Having this software will ensure that the customers who require roadside help will get it in real time and will receive notifications regarding the towing progress.
The app contains features such as billing and invoicing, fleet management, lot management, Client management, routing, and maintenance management, among other great features.
When choosing software for your towing company, go for the one that has a free trial period so that you can test its compatibility and effectiveness. If you are not satisfied, you can choose another software until you get the one that works best for you.
Having management software in a towing company has very many benefits which will make the work easier for the management as well as the employees who are tasked with various responsibilities. The reporting will be made easier, the profits will be maximized and it will also be easy to manage risks and budge on the future of the towing company. Despite the many benefits, there are limitations that will be brought about by the use of software and some of these are listed below:
- Most of the software apps are very costly to install: The installation of software is a costly affair as it will require an expert to carry out the task. There will also be a need to have gadgets for all the employees that will make it easier for them to sue the app from any location. An employee may have a phone that cannot accommodate the installation of an app and to ensure the success of the software, you may be forced to facilitate the purchase of an android phone.
- It may complicate the management of the towing company: a towing company that has only a few employees may not require the use of an app in its day to day running. If the software is installed, it will make thing harder than when the software had not been installed. An app may demand that ten steps should be followed in carrying out a particular task but in the real sense, the task could have been completed by only a few steps.
- Learning curve: Some software apps that will be used in the running of a towing company may take a lot of time in training the employees on how they will be sued. This time will have been used in other profitable activities and the resources that will be used in the training of the employees will also have been saved if the app was not there.
- For complicated software, you may discover that the time spent in its installation and the training will be a huge drawback to the profitability of the company. The customers who are not used to the app may also find it difficult when faced with a situation and have to use the app to contact the towing company.
When looking for management software for your towing company, do not go for the free app. This is because it will have fewer features and may also be very complicated to use or even install. It may also break down in the process but you will have no one to blame since you did not pay anything to have it installed.
You should ensure that you fully understand the software before its installation and know how well it will be possible to integrate it into the day to day running of the towing company. If there is a feature that you do not understand, ask so that you will be able to respond to any issue that may arise after the installation of the software. Look for a company that will offer support, not just during the installation but even afterward when professional advice will be required. Brought to you by Ogden Tow, premier tow truck company in the Utah Weber County area.